Returns Policy

Last updated: January 1, 2026

1. Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

  • Unused and in original condition
  • In original packaging, if applicable
  • Accompanied by proof of purchase (order confirmation or receipt)

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Items marked as final sale or clearance
  • Used or damaged items (unless defective upon receipt)
  • Items without proof of purchase
  • Items returned after 30 days

3. How to Initiate a Return

To start a return:

  1. Email us at returns@endovar.com with your order number and reason for return
  2. We will respond within 24 hours with a prepaid return shipping label
  3. Pack items securely, preferably in original packaging
  4. Attach the return label and drop off at any USPS location

Important: Please do not send returns without first contacting us. Returns sent without authorization may not be processed.

4. Return Shipping

For standard returns (change of mind, wrong size, etc.), we provide free return shipping via a prepaid USPS label. The original shipping cost is non-refundable unless the return is due to our error.

For defective or damaged items, we cover all return shipping costs and will refund any original shipping charges.

5. Refunds

Once we receive your return, we will inspect the item and process your refund within 3-5 business days. Refunds are issued to the original payment method.

Please note that it may take an additional 5-10 business days for the refund to appear on your statement, depending on your financial institution.

Refund amounts:

  • Full refund: Unused items in original condition returned within 30 days
  • Partial refund: Items with minor wear or missing packaging may receive a partial refund at our discretion

6. Exchanges

We are happy to exchange items for a different product. To request an exchange:

  1. Contact us at returns@endovar.com with your order number
  2. Specify what you would like to exchange for
  3. We will provide instructions and handle any price differences

Exchanges are processed within 1-2 business days of receiving your return.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will:

  • Ship a replacement at no cost
  • Provide a full refund including original shipping costs
  • Arrange for return of the defective item if necessary

For defects discovered during normal use, please see our Warranty page.

8. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account or credit card statement again
  2. Contact your credit card company or bank, as processing times vary
  3. If you still haven't received your refund, contact us at returns@endovar.com

9. Sale Items

Items purchased on sale are eligible for return under the same terms as regular-priced items, unless marked as "Final Sale." Final sale items cannot be returned or exchanged.

10. Contact Us

For questions about returns or to initiate a return, please contact us:

Email: returns@endovar.com
Or visit our Returns & Exchanges help page.